Our Delivery & Returns Policy

Shipping & Returns

Shipping
We shall endeavor to ship your order within 2-3 working days from receipt of order, however due to our high level of stock movement some items may not be available for immediate dispatch. If this situation arises we will dispatch the items as soon as they become available.

Returns & Right To Cancel
We are confident that you will be happy with your purchases, but you have the right to cancel your order within a period of 7 working days from receipt of goods. If you wish to exercise this option you must contact us in writing by letter or by emailing sales@tmsautoparts.co.uk , expressing your intention to cancel. 


Important Information Relating To Return Of Goods:
Any product returned must be complete and unused, in its original undamaged packaging, with any sales tags still attached.

Under no circumstances must the product packaging be written on, or defaced in any way.

All returned products must be wrapped in protective packaging, such as bubble wrap, to prevent damage to both the contents and their cartons during transit. Adhesive labels must not be applied directly to product display cartons or packaging.

Your name, address, invoice number & contact details must be supplied with returned goods, in order to identify you as the sender.

We will refund the original purchase price less the appropriate re-packaging & inspection fee within 7 working days of receipt of goods, assuming the above conditions have been met.

We suggest you return goods on a signed for delivery service, which provides you with proof of delivery.

You are responsible for arranging the return of goods, and all associated delivery charges.

Repackaging & Inspection Fees
All unwanted or incorrectly ordered returned goods, which have been opened by the consumer are subject to a repackaging & inspection fee of £5.00.

Faulty Goods
In you receive faulty or damaged goods, you must inform us within 7 working days of delivery by letter, email, fax or telephone. We will arrange uplift of the damaged/faulty product and give you the option of replacement goods or a full refund.

No refund will be offered for goods returned to us, which are found to have been subject to improper assembly, misuse or malicious damage.

Contact Details – Faulty Goods & Returns

Motorists Discount Store Ltd
94 Mottram Road
Hyde
Cheshire
SK14 2RT
Tel: 0161 368 9155
Fax: 0161 368 7425
Email: sales@tmsautoparts.co.uk

Please call us on 0161 368 9155  if the information you require is not contained within this section.

Your statutory rights as a consumer within the UK are not affected by these terms and conditions.